Last Updated: November 19, 2024

At Camel GP, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Username, email address, password
• Profile Information: RuneScape Name (RSN), avatar, preferences
• Transaction Information: Order history, payment methods, wallet balance
• Communication Data: Support tickets, chat messages

2. Information Collected Automatically

When you use our services, we automatically collect:

• Device Information: IP address, browser type, device type
• Usage Data: Pages visited, features used, time spent
• Cookies: See our Cookie Policy for details

3. How We Use Your Information

We use the information we collect to:

• Process your orders and transactions
• Provide customer support
• Improve our services and user experience
• Detect and prevent fraud
• Send important account and service updates
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Payment Processors: To process transactions securely
• Service Providers: Who assist us in operating our platform
• Legal Authorities: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encrypted data transmission (SSL/TLS)
• Secure password hashing
• Regular security audits
• Two-factor authentication (2FA) option

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Export your data

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for a minimum of 7 years for accounting purposes.

8. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our support team.